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Frequently Asked Questions


What is r-loops ?

'r-loops' is a group of sound designers producing innovative Sounds Librares and specialises in all kinds of sounds, particularly for Hip-Hop, R&B, Dance, Dirty South, Pop. Officially launched in 2009 with the aim of producing flexible sample libraries for producers and musicians who require the hightest quality playing from seasoned professionals to integrate into, and inspire their music. 'r-loops' has 10 years experience of producing, mastering and mixing music. All of our products are carefully executed to provide customers with the best quality products possible.

 

What payment methods do you accept?:

We're accepting paypal, all major credit and debit cards such as Visa, Mastercard, American Express (Amex) and more. Pay with Credit Card is currently available to Merchants in the US, UK, and Canada. 

 

Is buying online safe?:

All payments are processed by Paypal, the world's leading and internationally respected online sales operator with high-end online security. You can read more about Paypal here: Paypal.

 

How can I contact r-loops?:

If you browsed through our help pages but didn't find a solution for your concern or have a question. Just use our contact site to get in touch.

 

Can I return a product?:

No, this is not possible. Once you downloaded the product, you already got the digital data and are able to use it. Returning downloadable products therefore is not possible. Keep in mind that we check every single product before we release it because we want you to make great music and keep you happy.

 

Can I re-sell my purchased product on ebay etc.?:

No, this is not possible. When you buy downloadable goods you are buying a licence with the right to use this product. Transfering this licence is not possible when not stated any other (i.e. Software).

 

I've purchased a lot of products from you guys and now my computer has crashed and I've lost all of my sounds. What do I do?:

No problem, we offer a virtual backup system with your purchase. This means that all of your products are backed up on our dedicated servers online so that if your computer crashes you can simply email us and we will reactivate your product downloads.

 

I've never purchased from you before. Do you have some free sounds I can try out to see if I like your products before purchasing?:

Yes, we offer over 5GB of free sounds, go to free products.

 

How I can buy a products / sample packs at r-loops shop ?

You need to select favorite products, thereafter just add to cart, then you click the 'checkout'. You can pay by debit /credit card through paypal system or directly through paypal system(if you have a paypal account). We recommend shopping via paypal.

 

I want to be the music provider ar r-loops shop!

Please send an e-mail to support[at]r-loops.com your the best beats / loops / samples and short description. We will contact you ASAP

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